Terms of Use

Please read these Terms of Use carefully before using this website.

1. Application
These Terms of Use set forth the terms and conditions for the use of the services (the “Services”) provided on this website operated by NEIGHBORHOOD (the “Company”). All users shall use the Services in accordance with these Terms.

2. Agreement to Terms
By using this website, you are deemed to have agreed to these Terms of Use. These Terms of Use may be amended at any time without prior notice to users. The amended Terms of Use shall become effective once they are posted on this website, and users are expected to check the latest version regularly.

3. Prohibited Matters
When using the Services, users shall not engage in any of the following acts:

  • Acts that violate laws, regulations, or public order and morals.
  • Acts related to criminal behavior.
  • Acts that infringe on the Company’s or third parties’ copyrights, trademarks, or other intellectual property rights.
  • Acts that damage the Company’s or a third party’s reputation or credibility.
  • Acts of using or providing harmful programs such as computer viruses.
  • Any other acts that the Company deems inappropriate.

4. Copyrights and Trademarks
The copyrights, trademark rights, and other intellectual property rights for all content (text, logos, images, etc.) provided on this website belong to the Company or the respective right holders. Unauthorized use, reproduction, reprinting, modification, or distribution beyond the scope permitted by law is strictly prohibited.

5. Links
This website may contain links to third-party websites. The Company assumes no responsibility for the content of these external websites. Users are responsible for accessing these sites at their own discretion.

6. Disclaimer
The Company pays close attention to the information posted on this website, but does not guarantee its accuracy, completeness, or usefulness. The Company shall not be liable for any damages arising from the use of this website or from information obtained from this website. The Company may change or suspend the information on this website, or terminate the operation of the website, without prior notice.

7. Governing Law and Jurisdiction
The interpretation and application of these Terms of Use shall be governed by the laws of Japan. Any disputes related to this website shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

8. Order Inquiries
For inquiries regarding product orders, please refer to the contact information provided during the purchase process.

9. Product Information
Product colors as displayed on your monitor may vary slightly from the actual product. Product specifications are subject to change without notice for improvement.

10. Order Limitations
To ensure fair access for all customers, the Company may limit the quantity of items purchased per customer or cancel orders deemed inappropriate.

11. Order Cancellation / Returns
Please refer to the separate “Return Policy” for details regarding order cancellations and returns.

12. Order Acceptance
The Company reserves the right to refuse orders in the following cases, even after order confirmation or payment processing:

  • Orders that exceed the purchase limit.
  • Orders with incorrect or incomplete customer information.
  • Orders from customers who have previously violated these Terms of Use.
  • Any other orders that the Company deems inappropriate.

13. Shipping
Shipping costs and methods will be as specified on the website at the time of purchase. The Company shall not be held responsible for delays in delivery caused by force majeure or accidents during transport.

14. Payment Methods
Payments can be made by the methods specified on the website. The Company uses secure payment processing systems; however, users are responsible for any issues arising from their chosen payment method.

15. Privacy
The handling of personal information acquired through this website shall be managed in accordance with the Company’s separate “Privacy Policy”.

16. Membership
If the Services include a membership system, users are responsible for managing their own login information (ID, password). Any damages resulting from inadequate management or unauthorized use shall be the responsibility of the user.

17. Point System
If the Services include a point system, the conditions for point accrual and usage, as well as expiration dates, will be specified separately. Points may be subject to expiration or cancellation under certain conditions.

18. Miscellaneous
Matters not stipulated in these Terms of Use shall be handled in accordance with the Company’s separate guidelines or general commercial practice.